by Arthur Goldstuck | May 8, 2007 | Strategic services, Strategy research
8 May 2007:- South Africa’s largest customer-carrying organisations are embracing self-service as a means of driving down customer support costs, reducing churn and increasing customer loyalty, according to a new survey released today.The survey, titled “Self-Service...
by Arthur Goldstuck | Oct 31, 2005 | Strategic services
The Discount Clubs and Programmes (DCP) 2005 report provides a comprehensive view of formally run discount clubs and programmes in South Africa. Among the profiled entities are five buying associations, which account for an astonishing R3,8-billion in consumer...
