Archive for May, 2007
SA corporations embrace self-service
Posted in Strategic services, Strategy research | No Comments8 May 2007:- South Africa’s largest customer-carrying organisations are embracing self-service as a means of driving down customer support costs, reducing churn and increasing customer loyalty, according to a new survey released today.The survey, titled “Self-Service Strategies in South Africa 2007”, conducted by Arthur Goldstuck, managing director of World Wide Worx [...]
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