Posts in 'Strategic services'
SA corporations embrace self-service
Posted in Strategic services, Strategy research | No Comments8 May 2007:- South Africa’s largest customer-carrying organisations are embracing self-service as a means of driving down customer support costs, reducing churn and increasing customer loyalty, according to a new survey released today.The survey, titled “Self-Service Strategies in South Africa 2007”, conducted by Arthur Goldstuck, managing director of World Wide Worx [...]
Profiling discount clubs and programmes in SA
Posted in Strategic services | No CommentsThe Discount Clubs and Programmes (DCP) 2005 report provides a comprehensive view of formally run discount clubs and programmes in South Africa. Among the profiled entities are five buying associations, which account for an astonishing R3,8-billion in consumer spending annually.With the new Co-Op Act due to come into [...]
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